Orders will be shipped within 2-3 business days after form of payment clears. Domestic orders will be shipped using USPS Priority Mail (3-4 business days / comes with tracking). At this time, we do not ship outside the United States of America.
RETURNS AND CLAIMS
All teas are non-refundable. If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns. We will do our best to make you happy. If you have received a damaged or incorrect sample of tea, please email us at firstname.lastname@example.org.
If the final status of your tracking number is “Undelivered” and the United States Post Office is unable to locate your package, we will replace the item if it is in stock. If the item is out of stock, we will issue a store credit for the full amount of your order including the shipping charge that you paid. However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. Stolen from your porch or front door), we will not be held liable and suggest that you contact your local post office for more information. We are happy to require a signature for your package at your request, please specify this in the Special Instructions section at checkout if you require a signature.